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Phone calls
Faxes
Text messages
Report spam numbers
One number per line, any format. Texts from these numbers count as spam and stay out of the conversation and reply figures. Saving takes effect at the next nightly run, for the days it recomputes (the last 11 days); older days keep their old figures unless the aggregator is rerun for them.
Report spam senders
One address or domain per line. Mail from these senders counts as spam whatever its headers say, and stays out of the conversation and reply figures. A domain covers every address under it. Saving takes effect at the next nightly run, for the days it recomputes (the last 11 days); older days keep their old figures unless the aggregator is rerun for them.
Received mail is the Focused inbox tab only; the Other tab is left out. Sent Items still count for sent volume and reply times.
Progress notes pending proofread
Add data
RingCentral Call Records export, the two email CSVs from the Power Automate flow, or the Approved Contact monthly usage export (MonthlyReportData.xlsx) for texts. Pick several at once: the Inbox and Sent exports have to be read together, or every email thread looks unanswered. Whatever days a file covers are replaced, so re-uploading an overlapping period is safe.